2017 全国职业院校技能大赛中职组酒店服务赛项

英语口试题库

• 一、中餐宴会摆台与服务部分情景应答及答题要点 :

1. Q: Ask the guests if they have a reservation with your restaurant.

• 问：向客人询问他们是否在你的餐馆预定了房间 。

• A ： Good evening. Do you have a reservation?

• 答：晚上好 . 你有预定吗？

• 2 。 Q: How do you check upon the guest’s name of the reservation? 问：你如何检查客人的预定名称 ?

• A: Good evening. Under whose name was your reservation made?

• 答：请问您的预定是在谁的名字下？

3. Q: The guests need a table for 4, and they would like to dine somewhere quiet 。 问：客人需要一张 4 人的桌子 , 他们想在安静的地方用餐 .

• A: Very well 。 This way please 。 Here’s a window table for four overlooking the lake. It's very nice and quiet here 。

• 答 : 好的 , 这边请，这有一张可以俯瞰湖面的靠窗子的桌子 , 这里非常安静。

• 4 。 Q: Can you explain the terms of breakfast both for adults and children in the hotel?

  • 问：你能给旅馆里的大人和孩子解释一下用早餐的条件吗？

    • A ： Sure, we offer breakfast at the rate of 128 RMB for each adult ， and it’s free of charge for children under 6.

    • 答 : 好的，我们提供的早餐是每个成人 128 元， 6 岁一下的儿童免费。

  5. Q: The guests would love to try some Chinese food ， and they ask for your advice on where to have a dinner party 。

  问 : 客人想尝试一下中国食物。他们问你的意见，可以去哪里用餐呢 ?

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• A ： The Rose Restaurant of our hotel serves very good Chinese food 。 It's on the 2nd Floor 。

  - `答：我们饭店的玫瑰餐厅供应很好的中国菜，在` 2 `楼。` 
  

  • 6 。 Q: Inform the guest that the restaurant is fully booked this evening, and suggest that he book a table the same time tomorrow evening.

       - `问：告知客人今晚餐厅已经订满了，建议他们预定一张明天晚上同一时间的 桌子。` 
    

    • A: I’m sorry 。 We are fully booked this evening 。 How about tomorrow ？ We still have some nice tables available for tomorrow evening 。

      - `答：很抱歉，今晚我们餐厅已经订满了，明天怎么样？明天晚上我们还有很 好的位子。`
      

  7. Q: Ask the guests their preference for the egg dishes.
  • 问 : 询问客人对鸡蛋盘的偏好。

• A ： How would you like the eggs done ， Scrambled Eggs, Fried Eggs or Omelets? 答 : 你喜欢怎么做的鸡蛋 , 炒蛋，煎蛋或鸡蛋卷？

  • 8 。 Q ： Ask the guests their preference for food, Chinese ， Western ， Japanese or Korean 。

  • 问：询问客人对食物的偏好，包括中国菜、西餐、日本菜或韩国菜。 A:Which style of cuisine would you prefer? We serve Chinese ， Western, Japanese and Korean food here 。

    - `答` : `您喜欢那种菜式？我们这里供应中国菜、西餐、日本菜和韩国菜。`
    

  9. Q ： How do you offer to take order for the guests in the evening ？
  • 问：你们在晚上如何为客人点菜 ?

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• A: Good evening. May I take your order now？ / Are you ready to order now？ 答：晚上好，你准好点菜了吗？

10. Q： How do you ask the guest to check his bill？

问:你如何让客人核对他的账单?

• A： Here’s your bill。 Please check it。 The fruit combination is on the house。

答:这是您的账单。请检查一下。水果盘是免费的。

• 11。 Q： Visit the table to check if your service is satisfactory. Inform the guest the last course will be dessert?

• 问：到客人桌询问对你的服务是否满意.通知客人最后一道菜是甜点吗?

  • A: Is everything to your satisfaction? All the dishes have been served as the menu goes， except for the dessert to follow。

    • 答：请问您对一切都还满意吗?除了菜单上的甜点外，所有的菜都在菜单上了 。

12. Q： Ask the guest his preference for fruit juice.

• 问：询问客人他们喜欢那种水果汁。

  • A: What kind of fruit juice would you prefer? We have grape juice, kiwifruit juice and orange juice.

  • 答:您喜欢那种果汁？我们有葡萄汁、猕猴桃汁和橙汁?

13. Q： Ask the guest’s choice of wine.

• 问:询问客人选择葡萄酒.

  • A: Would you like a bottle of red wine to go with your Sirloin Steak？

  • 答：你想要一瓶红葡萄酒来配你的沙朗牛排？

• 14。 Q： What do you say when serving the guests their dessert?

• 问：当你为客人准备甜点时，你会再怎么说？

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A ： Here is your dessert 。 Please enjoy.

答：这是你的甜点 . 请品尝。

15. Q: Ask the guest how he would like his steak prepared.

• 问：问问客人他要的牛排是怎样做的？

  • A: How would you like your steak done? Rare ， Medium or Well—done?

  • 答：你想要的牛排怎么做？生点、半熟还是全熟？

• 16 。 Q ： What is the duty of a Food and Beverage Manager?

• 问：餐饮经理的职责是什么 ?

  • A: A Food and Beverage Manager is in charge and directs the work of

  • the Department.

  • 答 : 餐饮部经理负责管理和指导本部门的工作。

17. Q ： Tell the guests the general sequence of a Chinese dinner 。

• 问：告诉客人中餐的一般顺序。

  • A ： Chinese dinner usually starts with cold dishes and ends with a soup 。

  • 答 : 中餐通常以冷盘开始，最后以汤结束。

• 18 。 Q ： What do you recommend if the guest orders a fresh white water fish ？

• 问 : 如果客人点的是新鲜的白水鱼，你有什么建议？

  • A ： May I suggest steaming the fish to retain its freshness ？

  • 答：我建议蒸鱼来保持新鲜度。

• 19 。 Q ： How do you ask about the guest’s preference for buffet or a la carte service ？ 问：你如何询问客人对自助餐或点菜服务的偏好 ?

  • A ： How would you like your dinner served ？ A buffet or an a la carte service?

  • 答：请问您的晚餐是自助餐还是点菜？

• 20 。 Q: How do you ask about the guest's preference for salad ？

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• 问：你如何询问客人对沙拉的偏好 ?

  • A ： What kind of salad would you prefer ？ We have Ham Salad ， Prawn Salad, and Fresh Vegetable Salad.

答 : 您喜欢那种沙拉 ? 我们有火腿沙拉，对虾沙拉和新鲜蔬菜沙拉。

21. Q ： How do you respond to a guest’s compliments to your service ？

• 问：你是如何回应客人对你服务的赞美？

  • A: Thank you for your compliments 。 It’s our greatest pleasure to be of service 。 答：谢谢你的赞美 , 能为您服务使我们最大的荣幸。

22. Q ： Tell the guest where to pay his bill.

• 问：告诉客人在哪结账。

A: You may pay the bill at the cashier's desk. This way please.

• 答：您可以在收银台结账，这边请。

  • 23 。 Q ： Ask the guest what vegetable he'd like to have with his chicken.

  • 问：询问客人想用那种蔬菜去配他的烤鸡。

A: What vegetable would you like to go with your Roast Chicken ？

• 答：您喜欢那种蔬菜来搭配您的烤鸡呢？

  • 24 。 Q ： What do you say in seeing off the guests?

  • 问：送别客人你说些什么 ?

A: I’m glad you enjoyed 。 Thank you for coming ！ Good—bye.

• 答：我很高兴您的喜欢，谢谢你的光临，再见。

  25. Q ： Tell the guest what exactly is the dish of “Spaghetti with Lamb”.
  • 问 : 详细的告诉客人什么是羊肉意大利面。

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答：羊肉意大利面实际上是羊肉，佐以香草 , 与意大利面一起食用。

26 。 Q: As a hostess ， what’s the first thing you need to find out when the guest arrives?

问 : 作为迎宾女招待，客人到达时，你首先需要了解的什么？

A: I have to find out whether the guest has a reservation or not.

答：我得检查一下客人是否有预定。

27. Q: What will a bartender tell the guests about Margarita?

• 问：酒保告诉客人什么是玛格丽特酒？

  • A: A Margarita is a popular cocktail made by mixing one part of tequila and three parts of dry wine and lemon 。

  • 答：玛格丽特是一种流行的鸡尾酒混合了龙舌兰酒、无糖葡萄酒和柠檬三部分 .

28. Q ： What would you say if the guest wants to know the business hours of your restaurant?

问 : 如果客人想知道你餐厅的营业时间 , 你会怎么说？

A: We provide restaurant service from 6 ： 30 a 。 m 。 to 10 ： 00 p.m. every day 。

答：我们每天从早上 6 ： 30 到晚上 10 点提供餐厅服务。

29 。 Q ： What information do you give when introducing your restaurant to the guest ？

问 : 当你向客人介绍你的餐厅时 , 你会提供什么信息 ?

• A: I would tell the guest about the style ， the specialties ， the popular dishes, the business hours of the restaurant 。

• 答：我会告诉客人关于餐厅的风格 , 特色菜，流行菜和营业时间。

• 30 。 Q ： What would you say when you want to recommend something to the guest?

问 : 如果你想给客人推荐一些东西，你会怎么说 ?

• A ： May I recommend this one, madam ？ / May I suggest you try this one, sir ？ / Would you like to take a look at this, Miss?

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